Strategy Map
Division of Business & Financial Affairs Strategy Map 2018-23听(, 116KB)
Mission
We transform the delivery of quality services to support the campus through continuous improvement.
Vision
We are the recognized leader for the delivery of outstanding services.
Values
- Teamwork
- Diversity
- Integrity
- Respect
- Excellence
- Collaboration
- Fun
Our Value to Our Customers
- We provide responsive service that is quantitative and reflects value
- We facilitate innovative and sustainable solutions to solve complex problems
- We ensure the safety of our community
Goals
Improve Operational Excellence
- Improve customer service
- Support growth
- Share expertise and services
- Collaborate with partners to achieve operational excellence
Attract and Retain a Diverse and Talented Staff
- Support inclusive excellence
- Create operations manuals
- Offer robust development opportunities
- Community building
- Support succession planning
Enhance Resources and Diversify Revenue Streams
- Improve and document business processes
- Implement on-line, web-based, self-service solutions
- Improve reporting
- Foster entrepreneurship
Enrich Communication
- Improve websites
- Increase the variety of communication tools
- Actively listen to customers as a driver to improve
Division Annual Reports
- 2019-20 Annual Report (, 10.4MB)
- 2018-19 Annual Report (, 7.7MB)聽
- 2017-18 Annual Report (, 7.3MB)
- 2016-17 Annual Report & 2017-18 Work Plan听(, 540KB)
- 2015-16 Annual Report & 2016-17 Work Plan (, 747KB)
- 2014-15 Annual Report & 2015-16 Work Plan (, 285KB)
- 2013-14 Annual Report & 2014-15 Work Plan听(, 309KB)
- 2012-13 Annual Report & 2013-14 Work Plan听(, 743KB)